Refund & Cancellation Policy

We want every project to be fair to both sides. This policy explains what happens if you cancel, and when you get your money back. It is part of our Terms of Service.

Custom projects

• You can cancel at any time by telling us in writing (email or WhatsApp).
• Your advance is refunded for work not yet started. We keep the part that covers work already done up to the day you cancel, and we tell you how we worked it out.
• Work that has been delivered is not refundable.
• On cancellation, we hand over the work you have paid for.

Monthly services (hosting and maintenance)

• Cancel any time before your next month starts, and you will not be charged for it.
• The current month is not refundable; the service continues until the end of it.

Duplicate or failed payments

If you were charged twice, or money left your account for a payment that failed, it is refunded in full.

How refunds are paid

Approved refunds are processed within 7 working days to the original payment method, through Razorpay. Your bank or card provider may take a few more days to show it.

How to ask for a refund

Email us or message us on WhatsApp with your name, the project, the payment reference from your Razorpay receipt and the reason. We confirm the amount within 2 working days.